The New England Alpaca Fiber Pool (NEAFP), located in Fall River, MA – is the largest alpaca fiber processor in the United States. As an agricultural service provider with a focus on natural fiber based U.S. textiles, we are looking to add a dynamic member to our team to help us grow and serve our alpaca farm customer base across the country. This position is for a Customer Support / Administrative Assistant whose primary role will be to provide great customer support while assisting in the day to day business activities associated with receiving, processing, and shipping orders.
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To succeed at this position, the right candidate is someone who has:
Excellent communication skills, both written & verbal
Strong attention to Detail while Multitasking
Takes pride and ownership in their work
Carries themselves in a professional, positive manner
Feels comfortable with computer technology in general
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Responsibilities will include:
Providing Customer Support across: Phone, Chat, Email, & Social Media
Taking Orders over the Phone/In Person, Entering into Online System
Order Processing, Picking, & Shipping
Generating content and managing engagement on Social Media
General Data Entry & other Administrative Tasks
Scheduling Appointments, Giving Tours
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Skills Required:
Excellent Verbal & Written Communication Skills whether it’s over the phone, in person, through email, or online chat/social media.
Proficient in Computer & Online Technology + Social Media (Email, Web, Spreadsheets, Word Processing etc.)
Quick Learner, Can Do Positive Attitude, with strong Problem Solving Skills
Self Starter, Attention to Detail, Organized, & Ability to Multitask
Problem Solver, Satisfaction from helping customers
Professional, reliable, dependable
College Degree preferred but not required
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Bonus Skills (Will Train right Candidate): Customer Support, E-Commerce, Order Processing & Fulfillment, managing Business Social Media, Photography, Blogging/Writing, General Interest in Agriculture and/or Textile Industry
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Compensation: $14 to $16 per hour to start. Rate is based on education, previous experience, and the ability to perform a variety of responsibilities. Benefits include Vacation/Sick Pay & Health Insurance available after introductory employment period.
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Schedule: 40 hours per week – Monday through Friday 8am to 4:30pm. Part Time/Mother’s Hours may be available to the right candidate.
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How to apply: Please fill out our JOB application form and include a brief write up on why you think you would succeed at this position with NEAFP.
